Making a payment with Ounass couldn’t be simpler.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, mada, Cash on Delivery and online store credit. We also offer a payment in instalments option via third party providers (each a "Delayed Payment Provider") subject to you meeting the Delayed Payment Provider's eligibility criteria and entering into a contract with the Delayed Payment Provider. Cash on Delivery is permitted for Orders of up to 50,000 SAR. We do not accept cheques. As PayPal does not support SAR, all transactions completed through PayPal will be charged in USD. Due to this currency conversion, an additional charge will be added when completing your PayPal payment.
You have the option to convert your purchases into monthly installments subject to the terms and conditions of your bank. This option will be made available to you at the time of Secure Checkout where you can select the period of time over which you want to spread the payments for the purchase along with any fees or interest, if applicable.
Please note that if you return or cancel an item where you have opted to break the purchase price into instalments, then you must contact your bank to cancel the installment plan or address any processing fees that may apply.
The currency you wish to shop and pay with, will default to the currency of the region you are browsing in, which you can change at the top left hand side of the homepage.
After following the necessary steps to place your order, fill in your preferred methods of payment along with your details.
You will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card or PayPal, your order will only be accepted once your card details/PayPal payment have been approved, the delivery address has been verified and the items are located and shipped.
From here, you will then receive a second email from us confirming your order. In the event of a problem however, you will quickly be informed and your payment will not be processed. For cash on delivery orders, we will send you a one-off SMS asking you to validate your election and confirm your account information prior to dispatch. Please click on the link contained in the SMS to complete this verification step. Your items will then be dispatched. If you do not complete this step within 3 calendar days of the day on which we sent you the SMS, we will cancel your Order.
For further help or technical issues, please contact our customer care team from 10am-10pm on our KSA toll free number (tel: 8001111817) or email [email protected].