Making a payment with Ounass couldn’t be simpler.

We accept Visa, MasterCard and online credit. Cash on delivery payments on orders up to 50,000 AED and 50,000 SAR are also available, subject to payment of a 25 AED/SAR cash handling fee. We do not accept cheques however, your payment can also be processed via PayPal.

The currency you wish to shop and pay with, will default to the currency of the region you are browsing in, which you can change at the top left hand side of the homepage.

After following the necessary steps to place your order, fill in your preferred methods of payment along with your details.

You will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card or PayPal, your order will only be accepted once your card details/PayPal payment have been approved, the delivery address has been verified and the items are located and shipped.

From here, you will then receive a second email from us confirming your order. In the event of a problem however, you will quickly be informed and your payment will not be processed. For cash on delivery orders, we will send you a one-off SMS asking you to validate your election and confirm your account information prior to dispatch. Please click on the link contained in the SMS to complete this verification step. Your items will then be dispatched. If you do not complete this step within 3 calendar days of the day on which we sent you the SMS, we will cancel your Order.

For further help or technical issues, please contact our customer care team from 10am-10pm on our KSA toll free numbers 8008440687 for STC or 8008500332 for Mobily or email [email protected].